Crisis-Ready Interventionist Certification

Be the steady hand when tensions rise.

Crisis-Ready Interventionist equips you with the confidence, skills, and credibility to respond when situations escalate at work. This accredited certification moves beyond awareness to practical, real-world readiness, helping you support others with clarity, care, and confidence when it matters most.

Whether you are an employee, leader, or human-focused professional, this program prepares you to step forward, not freeze, in high-stress moments.

Built for individuals who want to make a difference

This program is designed for people who want practical skills they can use immediately, not just theory.

  • Employees at any level who want to better support colleagues

  • Leaders, managers, and supervisors navigating complex people challenges

  • HR, OHS, legal, healthcare, and human-focused professionals

  • Culture champions seeking meaningful skills and recognized credentials

Flexible delivery that fits your schedule

Crisis-Ready Interventionist is delivered live by expert facilitators and designed to be accessible and engaging.

  • Live delivery online via Zoom and available in person for organizations

  • Four live sessions, three hours each

  • Interactive learning with breakout rooms and real-world scenarios

  • Session recordings provided if you cannot attend live

  • Recommended self-guided review to reinforce learning

Program overview

Certification and continuing education

  • Earn a Crisis-Ready Workplace Certificate upon completion

    • Receive 14 hours of professional development credit

    • Pre-approved by HRPA, CPHR Nova Scotia, and CPD Standards Office

    • CEU eligible for HR, OHS, legal, healthcare, and mental health professionals

Why choose Crisis-Ready

  • One certification and one investment covering 12 essential modules

  • More comprehensive than standalone programs such as Mental Health First Aid or ASIST

  • Practical and workplace-focused, not clinical or physical intervention based

  • Led by Dr. Bill Howatt, a trusted leader in crisis management and workplace well-being

What you will learn

Learn practical, trauma-informed skills to recognize risk early, de-escalate high-stress situations, and support employees through a wide range of real-world workplace crises with calm, clarity, and confidence.

Block 1: Foundation

Module 1: Introduction to the Foundation for Crisis Intervention

  • How crisis readiness strengthens workplace mental health and safety

  • A six-step model for responding to workplace crises

  • Staying calm and in control under pressure

Module 2: Trauma-Informed Awareness and Critical Incident Defusing

  • How trauma-informed approaches reduce harm

  • Informal defusing practices before formal intervention

  • The role of trained peers after difficult events

Block 2: Responder

Module 3: Preventing Interpersonal Crises from Escalating

  • Identifying early signs of tension or conflict

  • Building inclusion and belonging to reduce risk

  • Practical skills that promote safety and support

Module 4: Early Detection of Employees at Risk

  • Recognizing early signs of stress, impairment, or mental health challenges

  • Understanding Duty to Inquire responsibilities

  • Applying a five-step support model with care

Self-guided review

  • Two hours of guided review before Blocks 3 and 4

Block 3: Prevention

Module 5. How to Manage an Angry Person

  • Understanding the anger cycle

  • Safe, calm de-escalation techniques

  • Avoiding common escalation mistakes

Module 6. How to Support a Suicidal Employee

  • Myths and warning signs of suicidal ideation

  • Understanding decision-making around suicide risk

  • Using a clear support and referral model

Block 4: Crisis-Ready Micro-Interventions

Scenario-based learning to build confidence in high-risk situations.

Modules 7 to 12

  • Supporting employees experiencing domestic or intimate partner violence

  • Managing armed assailant threats in the workplace

  • Intervening in cases of verbal abuse and escalated aggression

  • Supporting burnout and emotional exhaustion

  • Micro-skills for supporting moral injury

  • Coaching leaders to support employees in crisis

Learning outcomes

  • Confidence handling real-world workplace crises

  • Practical tools for different types of events

  • Trauma-informed approaches that reduce harm and support recovery

Become a Crisis-Ready Workplace

Crisis-Ready Workplace helps organizations move beyond awareness to real-world readiness. By certifying 10% of your workforce as trained Crisis-Ready Interventionists, you build internal capacity to recognize risk early, de-escalate situations, and support employees before challenges escalate. The result is a safer, more resilient workplace with stronger culture, clearer accountability, and measurable protection for both people and performance.

Certify 10% of your entire workforce for just $99 per employee!

Learn More

Let’s Build Readiness Together

Today’s workplaces call for people and organizations to support one another when pressure is high. Crisis-Ready is built on a simple belief: humans helping humans, with the skills, confidence, and systems you need to respond when it matters most.

Whether you’re stepping forward as an individual or strengthening readiness across your organization, Crisis-Ready helps you turn care into action.

  • For Individuals: Build practical skills, confidence, and a recognized credential as a Crisis-Ready Interventionist, so you can support others at work when it counts.

  • For Employers: Embed real crisis-response capability across your organization with a scalable, auditable approach that protects people and performance.

Ready to take the next step?

Contact us to start the conversation.